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Frequently asked questions
Answers about our jewelry, ordering, shipping and returns – clearly summarized. Your question is not listed? We are happy to help you personally.
Jewelry & custom work
Which materials do you use?
We work exclusively with genuine, certified gold. The exact fineness – for example 585 (14 karat) or 916 gold (22 karat) – is stated for every product. Our gold & karat guide explains what these figures mean.
Do you make jewelry to my wishes?
Yes. In our goldsmith workshop we make pieces to your ideas – from a name in your chosen font to an individual design. Simply describe your idea in the design request form.
How do I find the right piece?
The product details show material, weight and dimensions. Our guides help you choose – and if you are unsure, we are happy to advise you by phone, WhatsApp or email.
What size is my bangle?
The size equals the inner diameter in millimeters. Our bangle size guide shows how to measure your wrist and which size fits.
How do I care for my jewelry?
Take your jewelry off before sports, swimming and housework, protect it from perfume and chemicals, and clean it now and then in lukewarm soapy water. You will find all tips in our jewelry care guide.
Ordering & payment
Which payment methods do you offer?
You can pay securely by credit card, PayPal or bank transfer. All available payment methods are shown at checkout.
Can I change or cancel my order?
Changes and cancellations are only possible before shipping. Please contact us as soon as possible – for personalized pieces ideally before production begins.
How can I track my order?
As soon as your order has been shipped, you will receive a tracking number by email so that you can follow the delivery at any time.
Shipping & delivery
How long does delivery take?
Your order is usually made with the greatest care and shipped within 7 to 14 working days.
How much is shipping?
Shipping within Germany is free of charge.
Do you ship internationally?
We currently ship within Germany only.
Can I pick up my order?
Yes. You can pick up your order free of charge at our goldsmith workshop. Please call us in advance to arrange an appointment.
Returns & exchanges
Can I return my order?
Non-personalized items can be returned within 14 days of receipt – unworn and undamaged. Personalized pieces or pieces made to your specifications, such as name and letter necklaces, are excluded from the right of withdrawal unless they are defective. You will find all details in our cancellation policy.
What should I do if a product is damaged or faulty?
Please contact us right away. We will find a solution quickly and easily.
Who pays for return shipping?
Return shipping costs are usually borne by the customer. If the product is defective, we cover the return shipping costs.
What information do you need for a return?
Please give us your order number and the reason for the return.
Customer service
How can I reach you?
By phone and WhatsApp on +49 176 15767513, by email at info@azrajuwelier.de or via our contact form. We are there for you Monday to Saturday from 10 am to 6 pm and usually reply within 24 hours on working days.
Can I give feedback?
We would love that – your feedback helps us get even better. Simply send us an email or use the contact form.